ALTPOWER Knowledg Base!

Created by Gokul Krishnamachari, Modified on Fri, 2 Jun, 2023 at 12:13 PM by Oluwasanmi Ale

ALTPOWER CUSTOMER:

FREQUENTLY ASKED QUESTIONS :

My product are having issues, how long does before the maintenance team checks.

If you experience any issue with our product, please call our customer care team on 01- 7000555 and an engineer will be with you within 48hrs.

Can I cancel my lease to own contract halfway?

All contract on Altpower have to run its full course. In the eventuality that you want to cancel your contract, there will be a penalty.

How do I pay my subscription for Power as a Service?

Your account stated on your contract will be debited at the end of every month.

Can power be rolled over to the next month if unused?

The energy provided is not metered, therefore, power is fixed

Can I choose a shorter duration than 12 months for lease to own?

Yes, you pick a minimum tenor of your choice

Is delivery nationwide?

Yes, we deliver nationwide.

Does delivery cost vary?

Delivery item is dependent on the weight,, size of item and the location

How long will it take to be delivered to me?

Delivery is done within 3 working days in Lagos and within 5 working days outside Lagos.

Is there a return/refund policy?

Yes, there is. We offer a 7-day return window for items that are incomplete, defective or counterfeit.

I got the wrong goods or damaged goods.

Please call our customer care on 01-7000555 to engage on this.

I think my installation was done wrongly, who do I contact?

Please call us on 01-7000555

How can I become a vendor?

Please call us on 01-7000555 to begin the onboarding process.

How do I change my shipping address?

Once order has been confirmed, shipping address cannot be changed.